سياسة الاسترجاع

**Return & Refund Policies**

1. Returns of received goods are allowed within 7 days only from the date of receipt.

2. The invoice number and return request must be sent to the company’s email: info@dinamicaq8.com

3. The returned goods must be in the same condition in which they were received.

4. The customer bears the cost of shipping in the case of a return, unless the error is due to the online store’s management.

5. The order will be received, reviewed, and the customer will be contacted to know the reasons for the return. The customer will then be replied to with either acceptance or rejection of the request if it does not meet the conditions, within 3 business days.

6. The decision to reject a return request is final and irreversible, and does not bind the company to any obligations of any kind.

7. In the case of electronic payment via electronic payment cards, the amount will be refunded to the same card used after the product is received.

8. If the customer wishes to cancel the purchase order and the payment method was one of the electronic payment cards, the customer bears the purchase amount refund fees according to the type of card used in the payment process.